Welcome to ErectForge (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of https://erectforge.com (“Website”) and all related services, products, and content.
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.
1. Return Eligibility
Products may be eligible for return within 60 days of delivery, provided that:
- The item is unused
- The product remains unopened and sealed
- The original packaging is intact
- Proof of purchase is provided
Returns that do not meet these conditions may not be accepted.
2. Non-Returnable Items
Due to hygiene, health, and safety considerations, the following items are not eligible for return or refund:
- Opened products
- Used items
- Products with broken safety seals
- Personal care products
- Health-related consumables
- Items damaged due to misuse
- Clearance, promotional, or final sale items
- Gift cards (if applicable)
For health and personal wellness products, once opened, products cannot be returned for hygiene reasons.
3. Damaged, Incorrect, or Defective Orders
If you receive:
- Damaged items
- Defective products
- Incorrect products
- Missing items
Please contact us within 7 days after delivery.
Please include:
- Order number
- Photos of the package and product
- Description of the issue
After verification, we may offer:
- Replacement
- Refund
- Store credit
at our discretion.
4. Return Process
To request a return:
Email: support@erectforge.com
Please include:
- Full name
- Order number
- Product details
- Reason for return
- Supporting photos (if applicable)
Do not send products back before receiving return authorization.
Unauthorized returns may not be accepted.
5. Refund Processing
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Processing time is typically 5–10 business days
- Actual posting times depend on banks and payment providers
Shipping fees are generally non-refundable unless the error was caused by us.
6. Return Shipping
Customers are responsible for return shipping costs unless:
- Wrong item shipped
- Product arrived damaged
- Manufacturer defect confirmed
Original shipping charges are not refundable.
7. Order Cancellation
Orders may be cancelled before shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
Please contact us as soon as possible after placing your order.
8. Refused Deliveries
Orders refused by customers or returned due to incorrect shipping information may be subject to:
- Return handling fees
- Shipping deductions
- Restocking charges
These amounts may be deducted from refunds where applicable.
9. Chargebacks & Fraud Prevention
Customers are encouraged to contact us first regarding order concerns.
Unauthorized chargebacks, fraudulent disputes, or abuse of refund policies may result in order restrictions and further review.
10. Contact Information
For return or refund requests:
ErectForge
Website: https://erectforge.com
Email: support@erectforge.com